“The Art of Customer Service” With Debra Engelhardt-Nash
“The Art of Customer Service” How Teamwork Differentiates Your Practice Providing superior customer service (patient care) is essential to continued success in a competitive world. But too many still regard service as “the fuzzy stuff” – they don’t know how to measure, manage or make it happen on a companywide scale. Great service requires more than learning office protocols and standard procedures. Only a fully embedded service culture at all levels delivers sustainable results that boosts practice productivity. Watch and learn specific action steps you can take to fly over patients’ rising expectations and immediately improve the quality of service delivered in all areas of the practice. Learn techniques to enable everyone on your team to choose the right style of service, delivering the right experience in all situations and for each patient they serve. This program will help you dramatically improve customer service performance and build a strong service culture as a sustainable advantage. Learn the top ten tips to build a customer service culture for your practice that will yield measurable results. During this interactive program you will learn how to: • Differentiate your practice with key words and phrases • Tell your story to profoundly define your practice culture • Discuss fees, insurance limitations and office protocols without being punitive or apologizing • Ask the right questions and make the right statements to help patients commit to care • Monitor the statistics that really matter • Create a bigger than WOW experience About our Speaker: Debra Engelhardt-Nash Debra Engelhardt-Nash has been in dentistry over 30 years. She has presented workshops nationally and internationally for numerous study groups and organizations. She is a repeat presenter for the American Dental Association, Chicago Dental Society and the American Academy of Cosmetic Dentistry. She has written for a number of dental publications and has been honored twice as author of the year for her contributions to dental journals. Debra was also an instructor for the Central Piedmont Community College Dental Assisting Program and a guest instructor for Medical College of Georgia School of Dentistry, the University of Minnesota and Oregon Health Sciences University. She is a founding member and served two terms as President of the National Academy of Dental Management Consultants currently serving again as President of that organization. Debra is also a board member of the American Academy of Dental Practice Administration and Speakers Consulting Network. She serves on the Practice Management Advisory board for the American Dental Association. Debra has been listed in Dentistry Today as a Leader in Continuing Dental Education and Dental Consulting. In 2008, Debra was awarded the American Dental Assistants Association highest honor – The Distinguished Service Award. She was also honored by in 2014 as Top 25 Women in Dentistry and the 2015 recipient of the Gordon Christensen Outstanding Lecturer Award. FAQs How can I contact the organizer with any questions? Visit: Northeastflaadom.org E-mail: email@example.com
4812 West Deer Lake Drive
Jacksonville, FL 32246
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